Returns and Exchanges
RETURNS and EXCHANGES
If you want to request a return or exchange, send your request by email to firstname.lastname@example.org, within 5 days of delivery.
Generally, you can exchange or obtain a credit note for change of mind purchases, provided that the goods are unworn and are in the same condition as they were in when sent to you.
Postage and packaging costs (including return postage costs) on change of mind refunds and exchanges are non-refundable.
Where goods are accepted for return or exchange, proof of purchase is required to be provided to Frankie Small.